Cancellation / Refund Policy
Following Distance Selling Regulations, we will accept items back even if you have opened the goods to inspect them within 21 days of receipt.
You are entitled to a full refund as long as your return is within the above timeframe and you have proof of purchase (receipt, delivery note, bank statement). You are responsible for return postage costs, which must be via recorded delivery.
The goods must be in 'as new' condition and returned in the original, undamaged packaging.
The product must not have been used or installed. Whilst the goods are in your possession you must take reasonable care of them and not use them.
The return address to be used will be printed on the original packaging, please contact 01482 655069 or email firstname.lastname@example.org if for any reason you do not have the return address.
All of our products have a manufacturer guarantee of at least 1 year, if the product is faulty, we will replace it free of charge and cover the cost of postage, however we require the product be returned and in our possession before we ship a replacement to you or alternatively we will give you a full refund. Please use either of the above means of contact and we advise you of our return address and shipping methods.